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1. #Authy vs google authenticator how to#
2. #Authy vs google authenticator install#
3. #Authy vs google authenticator update#

Restart the mobile device and try scanning the barcode again. If this doesn't work then try removing the scanner app (does not apply to Apple iOS) and reinstalling it. Try restarting your mobile device and begin again. You cannot use another authentication app, such as Google Authenticator or Authy, to scan QR codes for Duo Mobile administrator or user activations. My Authy or Google Authenticator App won't scan the barcode. Please try another device or contact us for further assistance. Your mobile device may not support Authy or Google Authenticator. I've restarted my mobile device, re-installed the Google Authenticator App but it still won't launch when I tap on the icon.

#Authy vs google authenticator how to#

#Authy vs google authenticator install#

The app probably didn't download and install properly when you first installed it.ĭelete it from your mobile device and go through the download and installation process again.

I've restarted my mobile device but Authy or the Google Authenticator App still won't launch when I tap on the icon

Once you have done that it should launch. My Authy or Google Authenticator App is installed on my smart phone but won't launch when I tap the icon. If you do not have Cookies enabled you will be prompted to authenticate each time you access services that require Two Factor Authentication. I have to authenticate every time I access University services.Ĭookies need to be enabled on your device. You will need to download the Google Authenticator App onto your device from the appropriate location:įor instructions on how to do this see How to download the Google Authenticator app. In August 2016, when it was announced that Google would drop support for Chrome apps sometime in 2020, we knew we had to plan for an alternative to our Authy Chrome app. If you can't find Google Authenticator on your mobile device then it means that it has not been downloaded on to your device yet (as it doesn't come bundled with your device when you buy it). There isn't a Google Authenticator App on my mobile device. For an iPhone this is Setting > General, Date and time > Automatically correct time.

#Authy vs google authenticator update#

This can also be resolved by setting your Android or iPhone to automatically update it's time. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date and Time settings. On the next screen, the app will confirm that the time has been synced, and you should now be able to use your codes to sign in. Go to the main menu on the Google Authenticator app.To make sure that you have the correct time: This might be because the time on your Google Authenticator or Authy app is not synced correctly. The codes that Authy or Google Authenticator is generating aren't working when I enter them.